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Contact Us

Don't hesitate to reach out — we'd love to discuss your requirements and find the right solution together.

Reach Us Anytime

Multiple ways to connect with the TEC Global team — wherever you are in the world.

Address

128 Fangzhou Road, Suzhou Industrial Park, Jiangsu Province, China - Building D, Room 205

Phone click to copy

+86-13812641248

Email click to copy

mike.lou@tec-global.comWe reply within one business day

Working Hours

Monday – Friday9:00 am – 5:00 pm (CST)

Send Us a Message

Tell us about your project or requirements and we'll get back to you promptly.

Service Commitment

We support your success at every stage — from initial consultation through ongoing technical partnership. Our commitment is your competitive advantage.

Pre-sales
  • Technical Consulting

    Assessment of your requirements and application. Our engineers review your technical specs and recommend suitable solutions from our semiconductor consumables, automation equipment, and MES offerings.

  • Customized Solution Design

    Tailored configuration based on your production environment, volume requirements, and quality standards. Includes ROI analysis and implementation timeline.

  • Sample Testing & Evaluation

    Samples provided for lab or production evaluation. Technical assistance during testing to ensure compatibility and performance validation.

During-sales
  • Project Confirmation & Planning

    Detailed scope agreement with clear specs, delivery timeline, and quality checkpoints. Dedicated account manager assigned for your project.

  • Production & Quality Assurance

    Rigorous manufacturing under ISO standards. Real-time production tracking with regular status updates. 100% inspection before shipment.

  • Flexible Delivery Options

    Air, sea, or express shipping available. Door-to-door logistics with tracking. Coordinated timing to minimize your inventory costs.

After-sales
  • On-site Technical Training

    Staff training on installation, operation, and maintenance. Available on-site or remote, with detailed documentation provided for future reference.

  • Proactive Service Follow-up

    Quarterly performance reviews and optimization recommendations. Early issue detection through monitoring. Preventive maintenance schedules to maximize uptime.

  • Ongoing Technical Support

    Email, phone, and WeChat support for technical assistance. Response to urgent issues within specified timeframes. Extended warranty options and spare parts support available.

Suzhou, China

Our Location

128 Fangzhou Road, Suzhou Industrial Park, Jiangsu Province · Building D, Room 205

TEC Global Suzhou Office Location
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